Privacy Policy

By submitting information you represent and warrant that that the content is accurate; you own or have permission to use the content that you submit; and that use of the content will not cause injury to any person or entity.

LTC Cleaning Company, LLC is the sole owner of the information collected on www.ltccleaning.com. LTC Cleaning Company, LLC may collect personally identifiable information from our users at several different points on our Web site.

If you request an onsite quote or contract service from us, we request certain personally identifiable information. You must provide contact information (such as name, address and email) and if applicable, financial information (such as credit card number, expiration date).

We use this information to set up estimates/quotes, for billing purposes or if we have trouble processing a payment, we will use this information to contact you.

Surveys

From time-to-time we may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code).

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. LTC Cleaning Company, LLC uses this information for the sole purpose of sending this one-time email and does not store this information once the transmission is complete.

Uses of Information

We use customer information for the purposes of contacting, setting up services such as house, window, carpet, gutter, counter-top, one-time cleaning services and for processing payments. We will not sell or share your contact information and do not store financial information (such as credit card number, expiration date) once payment has successfully been processed.

Communication Preferences

We will occasionally send you information on updates, special offers, new services or promotions. You can sign up for these emails from us on our registration page.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out."

Service-Related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. [You may opt-out of these communications. Please see "Choice and Opt-out."]

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Profile

We store information that we collect through log files. We do not share your profile with other third parties.

Aggregate Information (non-personally identifiable)

We do not share aggregated demographic information.

Personally identifiable information

We do not share Personally Identifiable Information with Third Parties

Choice/Opt-out

We provide you the opportunity to opt out of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our promotional communications, you may opt-out of receiving them by emailing us at or you may contact us by phone at 978-369-1436 or POSTAL MAIL to opt-out.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a computer for record-keeping purposes. We use one cookie on this site that helps us identify the version of your web-browser. This site does not use cookies which contain or attempt to obtain any personally identifiable information..

Links to Other Sites

This web site contains links to other sites that are not owned or controlled by LTC Cleaning Company, LLC. Please be aware that we, LTC Cleaning Company, LLC, are not in any way responsible for the content, security, or privacy policies of these external web sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our information page or by emailing our Customer Support at or by contacting us by telephone or postal mail at the contact information listed at the end of this disclosure.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL certificate authentication program, follow this link.

We surpass accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at

Business Transitions

In the event LTC Cleaning Company, LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email, prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstance(s), if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.